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By Dr. Daniele Trevisani, Scientific Director
It is indeed scientifically proven that the vectors that qualify a manager
are at least two, the technical skills, and the relational/behavioral skills. My
approach in counseling and training is grounded on the same needs that
organizations express so clearly when looking for managers that share the same
values.
I would like to express some basic values that reflect the contents or our
coaching, training and consulting processes, that we can further discuss on a
case-by-case analysis.
Coaching program based on the growth of:
- Emphatic processes, (including listening skills), by which a manager can
better understand the people he is working with, and get results from them
- The growth of hidden/inner potentials: unfreezing the relational and
communication skills, since, as proven by Carl Rogers and other humanistic
psychologists, they tend to get more and more frozen in the process of growth
and under stress
- Psychological self-knowledge, by which a manager can better understand
his/her psychological and innner processes, and evaluate at which degree they
are different from what he would like to be: the first necessary step for
change
- Behavioral self-knowledge: observing personal behaviors in real
situations, with the help of content-analysis tools, and evaluate at which
degree they are different from what the individual perceives as effective
behaviors as defined by the person himself before the observation. This
produces a "flash" and increased insights on the differences between ideal and
real behaviors
- Self-perception, self-image, and the representation of self at work:
starting to build a different image of the ideal self and the related
behaviors and communication styles at work. We have found that it is
completely unuseful to try to change and build different communication styles
by means of training processes, if the cognitive representation of the self
does not change. If one sees himself as "already perfect as is", there is no
space for change
- Commitment for change: learning to consider ourselves as an evolutionary
system that can always improve, and start to perceive the benefits that can be
obtained when attaining a new stage of personal growth
- Need for change based on corporate culture and self-interest:
understanding that organizational cultures based on leadership and people
management reward in several ways the relational abilities, and - on the other
side - the tolerance for not being able to practice effective leadership and
relational skills has a threshold, and the individual cannot consider
himself/herself immune from that
- Reconsidering the practical leadership-related behaviors: reflecting and
acting on the day-by-day leadership and people-management
- Identifying situational change goals on different tasks, such as
- asking feedback
- giving feedback,
- assigning goals,
- evaluating results,
- describing a technical process,
- coaching a new team-member,
- managing a meeting, presenting a project in a public speaking,
- any basic communication tasks that functions as a sign of communication
styles and cultures
- complex communication tasks, such as deep-listening and in-depth
interviewing a team member to understand his motivational state and the team
climate, .
Beyond this list, we stimulate the client to enhance and focus on a list
that of market- and organizational-specific tasks that we can add to the
coaching/training/consulting goals.
Methodologically, the coaching process for these objectives should be as
active as possible, based on "reality-checks" (listening and reflecting on
other people's real behaviors as "ghost listeners" and active observers),
active role-playing that can stimulate the need for change, and other active
training systems on which we are specialists.
Dr.
Daniele Trevisani
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